here's what i don't understand: person walks into user support with a problem. after deciphering what the problem is, i inform the person that i have to enter a request for an appointment so a technician can configure that person's computer to the network. person asks how long it will take. i answer that i don't know--it depends on the technicians' schedules, but we'll try to get it done as soon as possible. person says, "well, it's a simple problem, i have all the documentation right here. why should it take so long?"

first: if you have the documentation, do it yourself. i'm not a computer genius, but i've always configured my computer myself. it's not hard. just follow the damn instructions.

second: what difference does it make, how difficult the problem is? you still have to wait for an appointment.

third: i'm not a secretary. i don't know everyone's schedule. so give me your name and your number, i'll enter the request, and get out of my face already.

:)